Emergency Number 1-877-246-5100

Frequently Asked Questions

See if you're in an area we cover, and just how easy switching is.

Am I eligible for service for All-American?

To find out please contact All-American directly at 888-527-2494.

How difficult is converting to Natural Gas?

Easier than you think! If you’re already using propane, there is very little difference, mainly just a new burner tip orifice on your existing furnace. In home piping will need to be black iron pipe. If you’re using heating oil, a conversion will require a new furnace and re-piping. Either way, make sure you use a licensed plumber. All American will need to install a tap and service line to your home or business.

Can I do the conversion myself?

For safety and convenience, we ask that new service be conducted by a state-certified, licensed plumber who is registered with their county. They will help you map out a conversion plan and make sure everything is done safely and according to any applicable codes.

What kind of pipe should be used when converting?

All-American requires that you use in your home or business ONLY Black Pipe Steel or Cast Iron Pipe when converting.

Can I get financial assistance with converting?
  • Low-income families may qualify for financial assistance through their local Community Action Agency. A full list for the state of Ohio can be found HERE.
  • You may also qualify for assistance with paying your bill through the state of Ohio’s HEAP program.
  • All-American also has a water heater rebate program. Click here for more info.
What are Ccf, Mcf, Btu, and therms? How do I convert natural gas prices in dollars per Ccf or Mcf to dollars per Btu or therm?

In the United States, natural gas can be priced in units of dollars per therm, dollars per MMBtu, or dollars per cubic feet. The heat content of natural gas per physical unit (such as Btu per cubic foot) is needed to convert these prices from one price basis to another. In 2018, the U.S. annual average heat content of natural gas for the residential, commercial, industrial, and transportation sectors was about 1,036 Btu per cubic foot. Therefore, 100 cubic feet (Ccf) of natural gas equals 103,600 Btu, or 1.036 therms. One thousand cubic feet (Mcf) of natural gas equals 1.036 MMBtu, or 10.36 therms.

You can convert natural gas prices from one price basis to another with these formulas (assuming a heat content of natural gas of 1,036 Btu per cubic foot):

$ per Ccf divided by 1.036 equals $ per therm
$ per therm multiplied by 1.036 equals $ per Ccf
$ per Mcf divided by 1.036 equals $ per MMBtu
$ per Mcf divided by 10.36 equals $ per therm
$ per MMBtu multiplied by 1.036 equals $ per Mcf
$ per therm multiplied by 10.36 equals $ per Mcf

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Contact

Phone

(888) 527-2494

Email

Customerservice@ohiogascoop.com

Address

28901 Clemens Rd. Ste. 119, Westlake, OH 44145